How to: Link your Access Card to the Ticketfactory

Here is a quick update for new cardholders wanting to use their Access Card with the Ticket Factory website and get started buying tickets online.

With your Access Card, you can register for an online account, once you have registered you will then be able to book tickets online at selected events and venues. At the moment the online accessible tickets on sale at this website are for shows at The Barclaycard Arena, The Genting Arena, and The NEC.

Here is a step by step guide on how to set your account up and how to activate your Access Card with the online system. NB if you need more than 1 essential companion you will still need to make contact with the booking team on 0800 640 5001

Step One

Visit the website:
Navigate to the icon marked above in the top right corner of the website.

Step Two

Once presented with the above screen either log in to your existing TicketFactory account or use the new customers section above to register for an account.

Once you have registered for an account, go to the Login section and click LOGIN, you can also do this using Facebook if that is easier.

When you’re in click on your name at the top of the page and you will be taken to the following page…

Step Three

Once you have logged in, from there head to the Accessibility tab, which appears at the bottom of the list to the left-hand side.

Step Four

Once you have selected the Accessibility tab you can then enter your unique  Access Card number or TicketFactory Registration number in the appropriate boxes, once you have completed this your account will then be active

Important note for Access Card holders – you only need to enter the numbers on your card – ignore the’#’ and any letters

You will need to log out and back in before buying tickets.

Should you wish to view your entitlements find them on this tab also once linked as seen below…

Step 5

From here you have now unlocked the ability to view and book accessible tickets for the shows that allow for it. Just find your show and select your seating type just like you would without the need for access

Step 6

That’s it! Enjoy the show!

You are now linked to the Ticket Factory, you can now order your tickets online at selected events, it’s as simple as that!

We hope this guide has helped you and we hope you get to experience loads of accessible events!

Have Fun!
The Access Card Team.