The Opera House is an Edwardian building and only partially accessible to wheelchair users. The level access entrance is 72cms at its narrowest point. Unfortunately the building cannot be accessed by motorised scooters. We have three wheelchair spaces in the Stalls at ground floor level.

All parts of Pavilion Arts Centre, except the Main Room balcony, are accessible by wheelchair.

We are happy to help you transfer from your wheelchair to the theatre seats. If you will be transferring from a wheelchair to theatre seating, even if you don’t need any help, please let us know when booking.

For your safety, we advise that you bring a companion if you would have difficulty making your own way out of our buildings in an emergency. Although the Opera House foyer and Box Office counter are not accessible, there is wheelchair access to the Box Office side door in Water Street, where there is an intercom system.

The bars in the Opera House are not accessible by wheelchair, but a member of staff will gladly bring refreshments to your seat.

The stalls level in both venues have adapted toilets.

Personal Assistants or anyone in receipt of Carers’ Allowance are admitted free of charge (proof of eligibility may be requested). Companions outside these categories receive a 50% discount as long as discounts are available on the performance.

We can provide the Opera House brochure in other formats on request. Please contact the Marketing Department on: 01298 72050.

We have passive infra-red (PIR) systems in both venues for customers with hearing impairments. This works through a headset rather than your hearing aid, please reserve a headset through the Box Office when you book your tickets (£10 cash deposit required, limited availability).

There is an induction loop system at both Box Offices.

We have a signed performance of the pantomime each year, please see the website for more information