York Castle Museum
Overview
"York Castle Museum is a museum located in York, North Yorkshire, England, on the site of York Castle, which was originally built by William the Conqueror in 1068."
Contact details
Tower Street York Yorkshire and the Humber YO1 9RY United Kingdom
Is this your business? Claim this listing.
Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- We do not currently operate a fast-track entry system for visitors with additional needs, but if you need assistance when queuing please ask a member of staff.
- Kirkgate, the museum's recreated Victorian Street, is on the ground floor. The street does have a cobbled floor, but there is a smoother path around the edge. The Sixties gallery and the Prison Exhibition are on the ground floor; however, some of the original doorways in the Prison Exhibition are very narrow. The upper floors on one side of the museum are only accessible via stairs. For more information, please visit our website. A lift provides access to the upper floors on the right-hand side of the building, which includes the 1914: When the World Changed Forever exhibition. We have walking sticks and a manual wheelchair that visitors are welcome to borrow on a first-come, first-served basis. Please ask a member of our Visitor Experience Team on arrival. Mobility scooters are permitted. We ask that drivers take care when driving through the gallery spaces. Those visitors unable to access the upper floors are eligible for an access ticket at a reduced cost. The main shop is fully accessible; although it can be quite narrow around some displays. Please ask any staff member if you need help. The cafe in the museum is fully accessible and has free-standing chairs, but please ask any staff member if you need help. Please note that the cafe closes at 4.30pm.
- Cars with a disabled parking permit can park for up to three hours on the road outside the main entrance to the museum.
- There are two accessible toilets in the museum, one on each side of the building. Both are gender neutral toilets.
- We welcome assistance dogs trained by the following accredited organisations. Autism Dogs CIC Canine Partners Dog A.I.D Dogs for Good Guide Dogs Hearing Dogs for Deaf People Medical Detection Dogs Service Dogs UK Support Dogs The Seeing Dogs Alliance We can provide water if needed.
- 80% of our visual interactives have subtitles.
- We can get very busy at times with school groups and with families in the school holidays. We suggest that if you would prefer to visit at a quieter time, weekdays after 3pm, during term time or when we open on Sundays tend to be less busy, although we cannot guarantee it. Sticker system (for visitors with sensory issues) We have the following system for visitors with sensory issues: Red sticker: you do not wish to be approached Yellow sticker: you would like staff to answer questions when asked Green or no sticker: you are happy to be approached and spoken to Please ask for one of these at the front desk if this will be useful. We have a sensory basket to use on Kirkgate available for visitors to borrow on a first-come, first-served basis. This is particularly suitable for visitors with visual impairments or autism, but anyone is welcome to use it. Our Low Sensory Experiences are designed for visitors who would prefer a quieter visit to our museum. We often have volunteers who enable visitors to touch objects from the collection on our 'Hands on Here' tables, which can be placed in different areas around the museum. You can download a pre-visit guide to help before and during your visit. For more information, please visit our website.