Crystal Palace

Overview

Festival Republic presents a series of events at Crystal palace Park in 2025! These include: Deftones - 29th June 2025 RÜFÜS DU SOL - 5th July 2025 If you have any queries, please don't hesitate to contact the accessibility team using the Crystal Palace Park Accessibility Contact Form. https://festival-republic.zendesk.com/hc/en-gb/requests/new?ticket_form_id=20425740268429

Contact details

Thicket Road London London SE19 2GA United Kingdom

https://festivalrepublic.com/accessibility/crystal-palace-park/

https://app.accesscard.online/apply/ln/?type=crystal-palace

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Access Card notes

We are proud to be partnering once again with Nimbus Disability and the Access Card. All customers applying for accessible facilities at Crystal Palace Park Events will need to have either a valid Nimbus Access Card or a free Crystal Palace Digital Access Pass. HOW TO APPLY FOR THE ACCESSIBLE FACILITIES First you must purchase your ticket to the festival. Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application. If you already have an Access Card or a valid Digital Access Pass (from one of the events listed here - https://festivalrepublic.com/accessibility/digital-access-pass/) the next step is to submit your Accessible Facilities request form. This can be found on the event accessibility page. Here you can request the facilities you need from the events accessibility team and provide your Access Card or Digital Access Pass details so that your access requirements can be verified. The Accessibility Team will review your application and contact you by email once it has been processed. If you have not yet got an Access Card or a valid Digital Access Pass, you can apply for one using the link below. For more information about the facilities available at the event, please visit the event accessibility page.

This provider accepts the Access Card as supporting documentation for accessible facilities and tickets.

The information in this listing is submitted by the provider.

A free registration is available at this venue as an alternative to an Access Card. Please use the link below to begin your application. Please note, if you already have an Access Card, you don't need to apply again. Simply provide your name and Access Card ID number to the venue. Click here to start your registration

Access guidance

GROUND VIEWING AREA A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time. Access to the ground viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Gunnersbury Park Digital Access Pass. The ground viewing areas are situated in front of the raised viewing platforms and are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis. Customers may be accompanied in the ground level viewing area by a companion.
RAISED VIEWING PLATFORM The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Gunnersbury Park Digital Access Pass. Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible. All raised viewing platforms have ramped access, wheelchair-accessible toilets, charging points and drinking water. Limited seating is also available at each platform. Raised viewing platforms may get busy. Please note that these are operated on a first come first served basis. Some raised viewing platforms are not covered so please dress appropriately for all weather conditions.
ACCESSIBLE TOILETS Wheelchair-accessible and standard toilets are located across the arena. They are available to all accessibility customers and can be found at the accessibility box office, the main arena toilet block, and the accessible viewing areas. CHANGING PLACES In the arena, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
A spending area will be available for assistance dogs.
An essential companion ticket is provided to those customers who would be unable to attend without the help and support of another person. If your Nimbus Access Card or Crystal Palace Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge. Please do not purchase a ticket for your essential companion as this cannot be refunded.
BSL INTERPRETING SERVICES A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the event. Please make sure you request this service on the Crystal Palace Park Accessible Facilities Application form. Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change. HEARING LOOPS Hearing loops will be installed at all box offices and information hubs.
SENSORY CALM SPACES A Sensory Calm Tent is located within the arena. The aim of these spaces is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use them.