Flixbus
Overview
FlixBus is the market leader operating an international long distance coach service offering an extensive route network through Europe
Contact details
First Floor, Temple back 10 Temple Back Redcliffe Bristol Bristol South West BS1 6FL United Kingdom
https://help.flixbus.com/s/topic/0TO3X000000VOq8WAG/passengers-with-disabilities?language=en_IE
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Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- It will take some time for the stops we service to be redesigned for wheelchair accessibility, which means that we are not yet in a position to offer a comprehensive nationwide network of accessible stops. Since we do not operate the stops, we cannot currently provide detailed information on their infrastructure. We therefore recommend that you contact the local stop operator about the current facilities before your trip. Only wheelchairs that meet the requirements of DIN EN 12183 or DIN EN 12184 as a passenger seat and use a restraint system as per DIN 75078-2 are permitted in the passenger cabin of long-distance buses. The following maximum wheelchair dimensions apply: width 70 cm x length 120 cm. The weight, including the occupant, may not exceed 300 kg.
- Your traveling companion or service animal travel completely for free upon presentation of an official/medical certificate stating that their presence is required at all times. After you have completed your booking, we book a place for your traveling companion or your service animal. You just need to contact our Customer Service at the latest 36 hours before departure. Please note that for travel with companion dog, you must present a document proving that your dog has completed a recognized training as a guide dog.
- Your traveling companion or service animal travel completely for free upon presentation of an official/medical certificate stating that their presence is required at all times. After you have completed your booking, we book a place for your traveling companion or your service animal. You just need to contact our Customer Service at the latest 36 hours before departure. Please note that: you must be able to present the certificate at the bus to prove your need for assistance