London Luton Airport
Overview
London Luton Airport is an international airport located in Luton, England, situated 1.7 miles east of the town centre, and is the fourth-busiest airport serving London
Contact details
Airport Way Luton London LU2 9LY GB
https://www.london-luton.co.uk/special-assistance-landing
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Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discounted ticket type. The information provided in this listing is sourced directly from the provider’s publicly available information. *This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- Getting the Assisted Travel (previously Special Assistance) you need LLA is compact and thoughtfully designed, but, as in most airports, anyone departing or arriving could encounter some fairly long walks and stairs. Remember that it’s always best to pre-book Assisted Travel (previously Special Assistance) with your airline, tour operator or travel agent at least 48 hours before the scheduled time of departure of your flight. While our Assisted Travel team will always accommodate non-booked or late-booked customers, you might experience a limited or delayed service. The airline will let us know and a member of our trained Assisted Travel team will be waiting to help. On arrival at the terminal, report to the Assisted Travel Desk which is signposted from the entrance. Our Assisted Travel team members can help at every step of your LLA journey: Getting to and from public transport (including Luton DART/Luton Aiport Express) Getting to and from your car park Carrying baggage Navigating check-in and security Getting to the plane Getting on and off aircraft Help with luggage on arrival
- Prior to your entry back to the UK, please email a copy of your assistance animal documentation, as well as their proof of being a certified assistance animal, to assistedtravel@ltn.aero. Please include your return flight date, time, and the destination you are flying in from in your email so that we can prepare for your arrival. You must bring originals of all your pet’s documents, not photocopies. Please note: only assistance dogs are allowed into the terminal buildings except for those animals travelling on flights.