Overview
Contact details
Carnival House 100 Harbour Parade Southampton Hampshire South East SO15 1ST GB
https://www.pocruises.com/accessibility
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Access guidance
- If you need to bring a manual wheelchair, powered mobility device or mobility aid on board with you, it’s essential that you let us know at the time of booking or as soon as the need is known. If you declare that you’re bringing a mobility device after you’ve booked, this will only be possible subject to availability, as, depending on the size of the mobility device, you may need a fully accessible cabin, and evacuation chair assistance is mandatory for guests who use a manual wheelchair or powered mobility device either full-time or part-time. This is so we can do everything possible to ensure the safety of our guests in the unlikely event of an emergency. If you need a mobility device or equipment on board, we urge you to please bring your own. In advance of your holiday, you must provide us with the dimensions of the equipment when it’s folded or in its smallest state and you’ll need to check that it’ll fit in a suitable cabin on board your ship, or on an aircraft if you have booked a fly-cruise holiday. Please note that wheelchairs can’t be hired on board our ships. Remember: if you don’t declare your mobility device in advance of your holiday, you won’t be able to take it on board. As there are no storage facilities available for denied devices, this would result in you being denied boarding.
- A cruise is a uniquely different holiday experience. Every ship has its own doctor and small medical team, but we don’t have access to the same facilities that a resort or hotel might offer. With your enjoyment, comfort and safety in mind, please carefully consider your on-board needs, disabilities, care requirements and health to ensure our holidays are the right choice for you.
- We welcome registered assistance dogs on board our Southampton-to-Southampton sailings as long as they have been specifically been trained to assist a disabled person either by carrying out tasks on behalf of the owner or performing functions that address the needs of a disabled person arising out of their disability. This definition accords with the definition of an assistance dog set out in the Equality Act. Please note that we do not accept dogs that solely provide emotional support or any other Assistance Animal. This is due to our licence requirements for the carriage of assistance dogs. The dog must be certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide or In case the dog is owner-trained dogs they have received accreditation from the Assistance Dogs Assessment Association (ADAA) and have the necessary documentation to verify this accreditation. This is in line with our licence issued by DEFRA. Assistance dogs may not be permitted ashore in certain ports of call, in line with the current DEFRA regulations that apply in the UK. If you indicate on your on-board needs questionnaire that you will be taking an assistance dog on board, we will send you the relevant paperwork to complete and return to us with any supplementary information that is required. Our ships are only permitted to carry assistance dogs on itineraries that start and finish in Southampton and therefore we are unable to accept an assistance dog on any fly-cruise or sector of the World Cruise.