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SSE Arena Belfast

• Theatre and Live Performance venues

Overview

Indoor stadium with 10,000 seats, hosting ice-hockey matches, ice shows, music and comedy events.

Contact details

2 Queens Quay Belfast Northern Ireland BT3 9QQ GB

https://ssearenabelfast.com/accessibility

Access guidance

• The SSE Arena, Belfast Box Office will be open on event days only (1 hour before doors to the event open). Please be aware that on non-event days, the Arena is not open to the public. All requests for site visits to the venue (for familiarisation) must be made in advance and can only be on days we do not have events. Please use the Contact Us section to let us know which event you plan to attend, and we will check our availability to accommodate your request. Entry into the building is at street level, and lifts are available to provide access to all levels of the building. There is a ramp and a low-level counter at the Box Office. Vertical access through the building is provided principally by three lifts, one located in the North VIP entrance, one in the South VIP entrance and one in the main entrance lobby. Staff are on hand at events to provide assistance if required. A limited number of wheelchairs are on site, available to visitors on request. Tickets and accreditation can be collected from the Arena Box Office at the front of the building. For some events, the entrance via Odyssey Place will also be open. This information will be communicated in advance, and staff will be on hand to assist with which entrance to use during the event.
• There are 10 wheelchair-accessible toilets throughout public areas within the Arena. The Ground Floor is equipped with a male and female accessible toilet outside Door 2 in the main foyer. The accessible toilets on the concourse are in the vicinity of the accessible wheelchair platforms. The number of wheelchair-accessible toilets available at an event will depend on the size and set-up of the event. A Changing Places toilet is now available in the Arena. It is located on the first-floor concourse at Door 15. This room is usually locked. A key is kept with the Concierge desk or staff in the area of the Changing Places. Once in the building, please speak to a member of staff who can assist you. Please note that the arena does not provide slings for us with the ceiling hoist for hygiene reasons - customers are requested to bring their own.
• Assistance dogs are welcome, but visitors are asked to bear in mind the noise levels at concerts and the potential use of special effects, including pyrotechnics. If you require the dog to stay with you, please book tickets in the wheelchair areas online via Ticketmaster to allow enough space in the aisle for the animal. We can also look after the dog for you at our concierge desk. Please complete the Contact Us form on the website to tell us about which event you are coming to, and what requirements you would have.
• We offer a number of Essential Companion tickets* (previously known as Essential Aid tickets) at a discount or no additional cost. This is eligible to customers who meet the criteria and would be unable to attend an event without the support of another person, who can assist in the event of an emergency. These tickets need to be applied for via Ticketmaster's online booking, and the required evidence needs to be submitted to Ticketmaster ahead of the event.
• Customers are advised to make any requests for additional methods of communicating the performance content, i.e. by sign language interpreters, audio description etc., at the time of booking via the contact us section of the website so we can facilitate your requirements. Seats are held in possible suitable areas for a period of a minimum of 14 days from on sale, and the Arena will work with the promoter and production to try to make accommodations on a show-by-show basis, but this largely depends on the production of the show.
• A hearing loop system is operational in the auditorium for all events. Customers wishing to utilise this system should inform Ticketmaster Customer Services when purchasing tickets or speak to the concierge desk on the event night. There is also a hearing loop system at the Box Office counter, and a mobile unit at the Concierge Desk.
• Strobe lighting may be used during some performances and may not be communicated to the Arena until the day of the event. Customers will be notified in advance (most commonly via signage on screens above entrance doors and around the Arena concourse) if a performance includes the use of strobe lighting.