Wightlink Ltd, Ryde Pier Head Foot Passenger FastCat
Overview
One of the most popular Isle of Wight destinations, Ryde is a pretty seaside town in the north of the Isle of Wight. Our port sits at the end of the historic Ryde Pier, with our high-speed FastCats linking you to Portsmouth on the mainland.
Contact details
Ryde Pier Head The Esplanade Ryde Isle of Wight South East PO33 2HF GB
https://www.wightlink.co.uk/assisted-travel
Access Card notes
Assisted Travel Looking for help with your accessible travel requirements, Blue Badge discounts or NHS hospital appointment bookings? Call our dedicated Assisted Travel Line on 0800 093 8236 and our team will be on hand to make sure you can travel confidently when you need it most. You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on dedicated team, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00. If you’ve booked online, please let us know how we can help as soon as possible and at least 48 hours before you travel. We will then assess your needs and ensure that we can meet them on your chosen sailing – this includes bringing any specialist equipment on board. We’ll assess your needs to ensure we can meet them, such as providing extra space to exit your vehicle, removing wheelchairs or mobility aids, offering assistance reaching lifts or accommodating specialist equipment. If we’re unable to help, we’ll clearly explain why and may suggest an alternative sailing. Travel Discounts If you have a Blue Badge, ENCTS Card, Disabled Persons Railcard or Access Card, you can benefit from money off individual ferry crossings with us. 20% off Standard vehicle tickets 15% off Economy vehicle tickets 25% off foot passenger tickets Don’t have a Blue Badge, ENCTS Card, Disabled Persons Railcard or Access Card? Just give us a call on 0800 093 8236 (Monday to Friday, 09:00 – 18:00 and weekends, 09:00 – 17:00), email assistedtravel@wightlink.co.uk or use our Contact Us form. We’ll be happy to chat about other ways we can validate your eligibility and help you travel.
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. *The information in this listing is submitted by the provider*.
Access guidance
- We want your journey with us to be as smooth and stress-free as possible. Priority seating is available at all of our ports, making it easier to board our ferries and FastCats when you need a little extra support. Our friendly team will always be on hand to help you when getting on or off the ship. On our Portsmouth–Fishbourne route, both Victoria of Wight and St Clare have priority seating close to the café and toilets, so you won’t need to travel far to reach these facilities.
- All of our car ferries and FastCats are equipped with ramps to help you reach lifts and stairs leading to our passenger lounges with ease. Our port and ship facilities are step-free, and at Portsmouth Gunwharf Car Ferry you’ll also find a lift to the upper deck, where you can relax and enjoy our café.
- Accessible toilets are available at all of our ports and onboard all ships and FastCats. On our Lymington–Yarmouth service, the Wight Class ships also have an ambulant toilet available. For those who need them, Changing Places facilities can be found at Portsmouth Gunwharf Car Ferry and Ryde Pier Head.
- We’re proud to welcome assistance dogs in all areas of our ports and ships.
- If you need personal care during your journey, we kindly ask that you travel with a companion who can provide this assistance. If you’re travelling on foot and need a companion to help with using the toilet, breathing equipment, feeding, or if you are blind or visually impaired, they can travel with you free of charge.
- Each of our ports has a handy ‘Hello to Everyone’ QR code near the entrance doors. Simply scan the code or visit our website to find easy-to-follow guides showing how to get around each port. Large print timetables are also available online, so you can plan your journey with confidence.
- For customers who are deaf or hard of hearing, hearing loops are installed at our port Customer Service Points and in our onboard cafés.
- We want every part of your journey to feel easy and stress-free. If you need a little extra support, here’s how we can help: • Extra space for your car – You can book a wider and/or longer parking space onboard our ferries, giving you more room to get in and out of your vehicle comfortably. These spaces are located close to the lift for easier access to the passenger lounges. • Wheelchair support – If you need one, we can provide the loan of a wheelchair while you’re travelling with us. • Quiet and calm spaces – Onboard St Clare and at Portsmouth Gunwharf Car Ferry Port you’ll find a Quiet Room, perfect if you’d like a peaceful place during your journey. St Clare also has a Calm Room designed especially with our neurodivergent customers in mind. • Friendly assistance – Our team is always happy to help with boarding, disembarking, and making sure your journey suits your needs. Whether you have a disability, reduced mobility, a medical condition, or simply want a little extra help, you can rely on us to make your crossing safe, comfortable, and accessible. You can find out more about booking assisted travel here: https://www.wightlink.co.uk/assisted-travel If you have any accessibility requirement you’d like to talk to us about, please call our team – we’ll be happy to help.
