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How to apply for a Ride Access Pass with Alton Towers

Back in March, this year, we announced our partnership with Merlin Entertainment and that Access Card Holders could now use their Access Card as proof for a Ride Access Pass.*

We would like to provide you with a guide on how to apply for the Merlin Entertainment Ride Access Pass, which can be used at many different attractions, including, Thorpe Park, Alton Towers, Chessington World of Adventures Resort & Legoland Windsor Resort. 

(Please note that you do not need to apply for a Ride Access Pass every time you visit a new attraction. The Ride Access Pass is valid for 2 years and will grant you access to each Merlin Entertainment attraction. Simply complete one application with a themepark of your choice.)

What is a Ride Access Pass?

“A Ride Access Pass is a virtual queuing system designed to make reasonable adjustments to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time or permanently non-ambulant guests.”

Below is a guide on how to apply for a Ride Access Pass with Alton Towers. **

If you choose to apply for a Ride Access Pass with Alton Towers, you can do so by following these simple steps.

Visitors are asked to pre-register their documentation at least 14 days before they plan to visit the Resort. If you have not pre-registered your documentation prior to your visit, staff will be unable to process your pass on the day. 

To apply online

  1. First, click here to access the online Application Form. 
  2. Please follow the instructions and complete the form.
  3. Attach a scanned copy of your Access Card (with the ‘Standing & Queuing’ symbol) along with a copy of valid Photo ID to your Application Form.
  4. The Alton Towers Team will contact you via email to confirm your Pass is being processed.
  5. Once your application has been approved, you will be issued with a wristband and timecard when you next arrive at the Resort. You will need to collect these from our Resort Box Office located on Towers Street.

(Please note: If the Ride Pass application is for a child that does not have photo ID, please provide documentation stating their full name and date of birth.)

alton towers ride access pass application form


*The Access Card is not a prerequisite for obtaining  a Ride Access Pass and other reasonable adjustments.. Visitors can apply directly to Merlin Entertainment to be processed within their internal registration scheme. 

The Access Card is an alternative form of documentation used to communicate a disabled person’s access requirements. With an Access Card, disabled people are able to communicate their access requirements in a more simplified and discrete way, removing the need to present personal or sensitive documentation when visiting over 1,000 different venues and attractions across the UK and beyond. 

**Due to the current COVID climate, we cannot guarantee that the information provided in this guide will not be subject to change. If in doubt, please contact the individual venues directly using the contact details on our listing pages by following the links above. 

Apply for your Access Card today at: