Alexandra Palace
Overview
"The iconic north London venue offers everything you need for an extraordinary event or great day out, with fantastic panoramic views of London."
Contact details
Alexandra Palace Way London Greater London London N22 7AY GB
https://www.alexandrapalace.com/accessibility/
Access Card notes
Access Card Holders with '+1' symbol accepted as proof for a free essential companion ticket.
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. *The information in this listing is submitted by the provider*.
Access guidance
- The viewing platform is located stage right in the main arena. On the platform we provide chairs for anyone needing them. There is a steward on the platforms at all times if you need any assistant throughout the event.
- Alexandra Palace offers step free access throughout the venue. Alexandra Palace offers a limited capacity to access our dedicated viewing platform. This facility must be purchased at point of sale. This allows for one person at full price and one personal assistant at no extra charge. To gain access to the platform when you arrive please visit the information desk located in palm court, here you will be given your wristbands which will allow you access onto the platform. The platform is located stage right in the main arena. On the platform we provide chairs for anyone needing them. There is a steward on the platforms at all times if you need any assistant throughout the event. Wheelchairs There are a limited number of wheelchairs that are available on loan for use within Alexandra Palace on a fist come first served basis. We always recommend that these are booked in advance by filling out this form. Wheelchairs can then be picked up from the Info Point in Palm Court when you arrive.
- We have 25 Blue Badge holder car parking spaces on site. On certain events this allocation will be increased and managed by our traffic team. These are all used on a first come first served basis. We also have 1200 other car parking spaces on site and on larger events we have free buggies and buses running a service from our car parks to the main entrance. Please ask a traffic marshal when you get to the car park where the pickup points are. Please check the event section of the website to see if this service is running for your event or call us on 0208 365 2121 and we will be able to confirm this. We offer 3 accessible parking spaces directly outside the venue entrance (palm court). In addition to this there is a variety of other dedicated accessible parking options across the site with additional spaces in our East Car Park. All spaces are offered on a first come basis. There is no facility to allow for pre-booking of these spaces so please arrive early to avoid disappointment. The East Car Park is approximately 200 meters away from the main entrance and is all on 1 level. On some event days a shuttle bus service is in place from this area to the main entrance; please check the event website for more info.
- We have 4 accessible toilets onsite. Toilet availability is based on what part of the building is in use. Accessible Toilets at Concerts The closest toilet to the designated viewing platform is toilet 1. If you have any problems with locating these toilets when you arrive on-site, please ask one of our security stewards who will be able to direct you.
- We do allow assistance dogs on site as long as they registered and in an identifiable harness. We would recommend that you do contact us on 0208 365 2121 / access@alexandrapalace.com two weeks before coming on site so that we can ease your access to the venue. A safe area will be designated inside the main arena.The team on the visitor service desk can direct you to this area on the night.
- Access Card Holders with '+1' symbol accepted as proof for a free essential companion ticket.
- We have a hearing loop located at the information desk in Palm Court.