Alton Towers Resort

Merlin Entertainments


"Alton Towers Resort is an amusement park in Staffordshire, England, near the village of Alton, which is operated by Merlin Entertainments Group and incorporates a theme park, water park, spa, mini golf and hotel complex. Originally a private estate, Alton Towers grounds opened to the public in 1860 to raise funds. "
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card accepted as evidence when completing access registration process.

Contact details

Alton Towers Resort Farley Ln, Alton, Stoke-on-Trent, West Midlands, ST10 4DB
Phone: 0871 222 3330

Standing and Queueing

If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass.

Wheelchair Access

Wheelchair access
For guests using wheelchairs, please use the gates between the turnstiles as this is a wider access point.

A limited number of wheelchairs are available for hire from the Resort Box Office on a first come, first
served basis. A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot
show documentation confirming their eligibility.

Before any of our attractions receive the all clear to begin their ride, they must meet strict safety measures.
Some of these measures include a minimum closed position in restraints and seat belts. For more information, please visit our website.

Access To Toilets

Access To Toilets
All toilets across the Resort have access for guests with wheelchairs or additional needs and can be seen on the map. We are also proud to have ‘Changing Places’ on the Theme Park located at X-Sector as well as a slightly
smaller ‘Space to Change’ located in Fountain Square (situated near our Woodcutter’s Bar and Grill in the
Dark Forest), both are situated by the main toilet block and they can be seen on the map. For more information, please visit our website.

Assistance Dogs

Assistance Dogs
Assistance/guide dogs are welcome in the Theme Park but unfortunately, they will not be able to accompany
guests onto any of the rides.

Essential Companions

Essential Companions
Access Cards with +1 accepted as proof for a free companion ticket.

Accessing Audible Information

Accessing Audible Information
At Admissions, we have a mobile unit which can be used at any kiosk or window. If you or anyone in your
party need to use this facility, please speak to a member of staff who will be happy to assist.

Other Notes

Other Notes
We offer a small number of ear defenders for children and adults that can be hired on the day from the
Resort Box Office for a £20 refundable deposit. The children’s ear defenders are suitable for children from 6
months up to 16 years of age.

Please be aware that we have several photo opportunities across the Resort. For a full list of rides that have on-ride photography, which will include flash, please visit our website.