There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls, 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance. There are no spaces for wheelchair users who have to stay in their chairs. The best seating option is generally the back of the dress circle level or Box A. Box A is accessible through a side fire exit, which has 5 steps. Wheelchairs and scooters will be stored in a safe place.

There are ladies on all levels and gents in the stalls and upper level. Box A has a small toilet that isn't adapted, but is more accessible than others.

Guide dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after guide dogs during the performance.

The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the Box Office situated in the main foyer. There are two devices available: Induction Loop Necklace Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control. Headset This device amplifies sound through earpieces similar to regular headphones. Suitable for persons without a hearing aid.