Isle of Wight Steam Railway
Overview
Five miles of Steam Railway are all that remain from a line that expanded 55 miles across the the rural parts of the Isle of Wight. Travel back in time to find when it all began with the first line opening in 1862.
Contact details
Havenstreet Station Isle of Wight Steam Main Rd Havenstreet Ryde Isle of Wight South East PO33 4DS United Kingdom
https://www.accessibilityguides.org/content/isle-wight-steam-railway
Is this your business? Claim this listing.
Access Card notes
Visitors who have Access Cards and are assisted by a carer both are eligible for a discount on our Standard all day Rover Tickets
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. *The information in this listing is submitted by the provider*.
Access guidance
- Access to Havenstreet Station is suitable for wheelchair users. From the car park to the platform, and around the site, the surface is a flat tarmac surface. There is a ramp up to the platform but, based on experience, this seems to present little difficulty. Our carriages are of Victorian or Edwardian origin, compartment doors are too narrow for wheelchairs to enter. If the customer is able to leave the wheelchair, he or she may take the wheelchair up to the carriage door and then use the comfortable seating within the compartment. The empty wheelchair can be left with the platform staff or put into the guard's van. If the customer is unable to leave the wheelchair they may travel in one of our two carriages which have been specially modified to provide a compartment with double doors able to accommodate wheelchairs. Although these vehicle are included in the train whenever possible, we must point out that for operational and maintenance reasons, the presence of such a vehicle within the train cannot be guaranteed. At such times we will endeavour to accommodate the wheelchair within the guard's van. Wheelchair access to our shop is possible, although circulation space is tight due to the presence of four pillars, and our museum is accessible via a ramp from the shop. Our Refreshment Rooms and Carriage and Wagon workshop are both wheelchair accessible. Our new TRAIN STORY Visitor Experience is easily accessible along its entire route with a Disabled Lift, accessible WC and baby change facilities. Customers in wheelchairs are very welcome on our railway, and our staff will always provide all possible assistance whenever required.
- The Woodland Walk and access to The Woodland Stage is along a gravelled path. Access to the lower woodland is down a gradient and somewhat limited for wheelchair users.
- Toilet facilities for wheelchair users are provided at Havenstreet, Wootton and Smallbrook Junction Stations. Further disabled toilet facilities are available in the Havenstreet Refreshment Rooms and in the Train Story lobby.
- Assistance Dogs Welcome
- Access Card Holders who are assisted by a carer are both eligible for a discount on our Standard all day Rover Tickets.
- Hearing Loops Available
- The Isle of Wight Steam Railway is a working museum. Visitors are reminded that there is often loud or sudden noise and sudden movements. In particular, an occasional necessity to release steam is spectacular, but can be unexpected to visitors.