Splendour Festival
Overview
Splendour Festival is committed to ensuring disabled customers can enjoy our event. We are working closely with Attitude is Everything to provide an event site which is accessible and are working towards their Bronze Award in accessibility on site. If you have any further questions please get in touch with us on customerenquiries@alt-tickets.co.uk or 0115 896 4456.
Contact details
Wollaton Hall Wollaton Nottingham Nottinghamshire East Midlands NG8 2AE United Kingdom
https://www.splendourfestival.com/accessibility/
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Access Card notes
Access Cards can be used to comunicate your needs and unlock accessible facilities
The Access Card is listed on this provider's website as accepted documentation for access facilities and tickets. The information in this listing is sourced from the provider's publicly available information.
*This is subject to change. Please check with the provider directly for more information about their policy.*
Access guidance
- There is some seating across the site – however this is limited seating in the festival arena, and within the food court area only. We recommend that if seating is compulsory to your enjoyment of the event, then please bring it with you. Chairs and blankets are allowed, but may be requested to be moved by the organisers if space is limited.
- A dedicated viewing platform will be provided at the Main Stage. The viewing area will be elevated and enclosed with hand railing and accessible via a ramp. In order to gain access to the viewing platform, you need a viewing platform wristband. This also comes with a lanyard that can be worn by a personal assistant or companion so that they can join you on the platform; there will be some seating available. Viewing platforms will be stewarded to ensure correct use. The platform is not under cover. Platforms will have some seating for use by a friend or Personal Assistant of the platform user, each disabled guest will be entitled to have one friend or personal assistant accompany them on the viewing platform.
- There is a dedicated Disabled Entry Gate on level tarmac surface at the top of the driveway, manned by stewards that will allow access to the site. Please exchange your ticket for a wristband here. This is located to the right hand side of the main queuing lanes. Accessible Parking An Accessible Car Park and Drop Off is located off the Main Driveway to Wollaton Hall, accessed off Wollaton Road. This is available to all blue badge holding festival goers. The parking is on gravel – however the route from the Driveway to the Disabled Entry Gate is tarmac. Your vehicle must clearly display your blue badge. At the end of the event, the driveway will be busy with pedestrians exiting the event. Please be aware that it may take a while to get out of the site following the end of the event.
- There will be at least one temporary Disabled Toilet at each Toilet location, and one by the Main Stage viewing platform. There is also an existing disabled Toilet in the Courtyard of the Nottingham Industrial Museum building with changing facilities, the small building located near the Main Entry. All disabled toilets are marked on the festival map which will be available the week prior to the event.
- Given the nature of the venue we would discourage customers from bringing assistance dogs with them during shows and busy periods. We do however offer an essential companion concession in these instances
- Customers with accessibility difficulties who need a full time assistant in order to attend the event are eligible to purchase 2-for-1 tickets, in order to bring a personal assistant or carer to the event at no extra cost. To apply for a 2-for-1 ticket, please book a standard entry ticket and then email proof of eligibility through to customerenquiries@alt-tickets.co.uk.
- For customers with difficulty accessing visual information our phone line can provide you with additional information to meet your needs
- For customers with difficulty accessing audible information pre visit feel free to use type talk to get in touch or any of the other communication smethods via our website
- Due to the nature of the event there will be flashing lights on all stages and strobe or laser effects may also be used.