The O2 Arena
The O2
Overview
The O2 Arena, is a multi-purpose indoor arena located in the centre of The O2. The large entertainment complex on the Greenwich Peninsula in London also includes a bowling alley, clubs, cinema, exhibition spaces, bars and restaurants.Access Card Notes
Customers can now book online by selecting how many tickets you wish to book. If you require a personal assistant, you must also book them a ticket - this will be refunded once your Access Card has been verified Please note that we can only refund before the event and only refund tickets booked via the accessible online portal, other tickets booked outside of the platforms or through other agents can not be refunded. If you need more than two tickets, please call the Access Team on 020 8463 3359 We have two platforms available online. The platforms are wheelchair accessible and have folding chairs for guests and assistants. They are primarily for wheelchair users but may also be suitable for guests with other access requirements. If you are unsure if they will be suitable, please give the team a call before booking.Contact details
The O2 Arena
Peninsula Square,
Greenwich, London, London,
SE10 0DX
Phone: 020 8463 3359
Email: access@theo2.co.uk
Standing and Queueing
Talk to a member of staff at the arena entrance if you have a disability that means you can’t queue. They’ll sort out priority entry for you as soon as the doors open
Wheelchair Access
We have two platforms available online. The platforms are wheelchair accessible and have folding chairs for guests and assistants. They are primarily for wheelchair users but may also be suitable for guests with other access requirements. If you are unsure if they will be suitable, please give the team a call before booking.
Short Distances
We have an accessible drop-off point for cars and coaches. It’s about 150m from The O2’s main entrance. And it’s clearly signposted. If you are coming to an event in the main arena we also offer a wheelchair escort just call 0208 463 2211 once the event doors open (this is usually the time printed on your ticket) and we’ll meet you with a wheelchair to take you to your seat.
Access To Toilets
Accessible toilets are unisex. And they’re available on all levels. They’re near our wheelchair bays.
We’ve also got a Changing Places fully accessible toilet by Block 106 on Level 1. Contact your nearest steward for access. Or visit the Level 1 information desk. These toilets are larger than a standard wheelchair accessible toilet and include a height-adjustable changing bench, a hoist and room for up to two PAs. If you need to use the Changing Places unit on a non-event day just ask at AEG reception and access can be organised.
We’ve also got a Changing Places fully accessible toilet by Block 106 on Level 1. Contact your nearest steward for access. Or visit the Level 1 information desk. These toilets are larger than a standard wheelchair accessible toilet and include a height-adjustable changing bench, a hoist and room for up to two PAs. If you need to use the Changing Places unit on a non-event day just ask at AEG reception and access can be organised.
Assistance Dogs
Assistance dogs are welcome in all of The O2 venues. Water bowls are available too. Just ask.
For The O2 arena assistance dogs can stay in wheelchair bays. For other areas of the arena talk to the nearest information desk and they’ll look after your dog for the whole event. Or for any period during the event.
For The O2 arena assistance dogs can stay in wheelchair bays. For other areas of the arena talk to the nearest information desk and they’ll look after your dog for the whole event. Or for any period during the event.
Essential Companions
If you need a personal assistant to attend the event - we do offer a PA goes free scheme. Please purchase the total amount of tickets you need, including any Personal Assistants, and then send a scanned copy of proof of eligibility to access@theo2.co.uk along with your order number and show that you have booked. We will then refund the cost of one of the tickets once evidence has been received. Please note that we can only refund before the event and only refund tickets booked via the accessible online portal, other tickets booked outside of the platforms or through other agents can not be refunded.
The following forms of evidence are automatically eligible for PA Goes Free tickets:
- Front page of DLA / PIP (no specific rate)
- Front page of Attendance Allowance letter (no specific rate)
- Evidence that registered severely sight impaired (blind)
- Recognised Assistance Dog ID card
- Credability's Access Card (www.accesscard.org.uk)
If you are unable to provide the above evidence, then we will review your access requirements on a case-by-case basis.
The following forms of evidence are automatically eligible for PA Goes Free tickets:
- Front page of DLA / PIP (no specific rate)
- Front page of Attendance Allowance letter (no specific rate)
- Evidence that registered severely sight impaired (blind)
- Recognised Assistance Dog ID card
- Credability's Access Card (www.accesscard.org.uk)
If you are unable to provide the above evidence, then we will review your access requirements on a case-by-case basis.
Accessing Visual Information
Get in touch with customer services if you need help accessing visual information.
Accessing Audible Information
Should you require a BSL interpreter for an event at The O2. Contact our accessible booking line on via Typetext 18001 0208 463 3359, email: access@theo2.co.uk or call 020 8463 3359 at least 28 days prior to the event, so we can book your tickets and make arrangements for your interpreter
Other Notes
If you need help accessing The O2 or want to let us know your specific needs, just reach out to our teams and we'll assist as best as we can.
