Victoria Hall

Ambassador Theatre Group


Co-founded by Sir Howard Panter and Rosemary Squire OBE in 1992, the Ambassador Theatre Group Ltd (ATG) is the world’s number one live-theatre company with 45 venues in Britain, the US and Australia. ATG is also one of the most prolific and internationally recognised award-winning theatre producers in the world with co-productions in the UK, New York, across North America, Europe, Asia and Australia. ATG is the market leader in theatre ticketing services through ATG Tickets, LOVETheatre and Group Line.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

All ATG Venues operate an internal registration scheme for disabled patrons. When registering patrons are required to provide proof of disability and the Access Card is accepted as need

Contact details

Victoria Hall Bagnall Street, Stoke-on-Trent, Staffordshire, West Midlands, ST1 3AD
Phone: 0333 009 5399

Wheelchair Access

Wheelchair access
There are designated wheelchair space on all three auditorium levels:

x 4 spaces in Upper Circle Row B
Accessed by lift

x 4 spaces in Circle Row D
Accessed by lift

x 2 spaces in Stalls Row H
x 2 space in Stalls Row S
Accessed by flat level from foyer

Box Office, cloakroom and bars all have low level counters.

There is lift access to all levels of the hall from our foyer. The lift has an audible announcer.

Access To Toilets

Access To Toilets
There are accessible toilets in the Foyer, the Circle bar, the Upper Circle Bar and the Sponsors Room.

Assistance Dogs

Assistance Dogs
Guide, hearing and other working dogs are welcome in all parts of the theatre and we will provide water for them on request.

Accessing Audible Information

Accessing Audible Information
We have an infra-red sound enhancement system in the auditorium. Using a headset (without a hearing aid) or one that is worn around the neck (with a hearing aid) you can boost the volume of the performance. There is no charge for using the headsets which you can collect from the cloakroom.