Ticket Factory

NEC Group


We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey. We've got the customer service ethos, the experience and authority of more than 25 years as the UK's most successful venue box office for the NEC, Genting Arena, formerly LG Arena and Barclaycard Arena, formerly the NIA - and now the scale and reach of a national ticketing agent. Whether it is our secure website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.
  • Creadble provider: NO
  • Creadble access: NO
  • Creadble employer: NO

Access Card Notes

Access Card holder can now 'link' their cards to their TicketFactory account meaning that for the first time you can use the symbols on your card to unlock accessible features when booking online - unlock accessible seating or discount your free companion ticket at checkout. This is currently live only for shows at The Genting and BarclayCard Arenas. Exhibitions at the NEC are run by the shows and as such have their own policies on access

Contact details

Ticket Factory www, Online, B40 1NT
Phone: 0800 640 5001
ticket factory website
ticket factory access card link screen
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